Become Inside Sales Champion

Unit 5: Objection Handling Assessment

Question #

1

What is objection handling?

Handling the customer's concern.

It is a technique to handle sales objection.

To counter customer's argument.

All of the above.

Question #

2

Full form of LAER is

Listen, Acknowledge, Explore, Respond

Listen, Acknowledge, Empathize, React

Leverage, Associate, Empathize, React.

None of the above.

Question #

3

What are the common sales objection?

Quality of service & price

Trust

only a & b

Only a

Question #

4

Which technique is used for objection handling?

LAER

FAB

Both a & b

Only b