Become Inside Sales Champion

Unit 4: Conversation Structure Assessment

Question #

1

Which one of the following is the element of a conversation structure?

Breaking the ice

Understanding the customer.

Pitching and closing

All of the above.

Question #

2

What is pitching?

The process of reaching out to prospective leads and introducing product to them.

Pitching is when the customer accept the offer.

Pitching is a sales technique used to attract customers.

None of the above.

Question #

3

_______ and _______ are the 2 kind of cues.

Words and gestures

Hand movements and sign language

Verbal and non verbal

None of the above